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FAQ

Frequently asked Questions:

REFUND POLICY
1. Do you have a return policy or exchange policy?

Yes, we are pleased to offer a return policy on unopened / unworn hair extensions within  (3) days of you receiving your order. We find that we have very low return rates and we are proud of the high-quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

2. Do I have to pay for the shipping of my return?

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because ROYAL TRESSES BY TIARRA will not be responsible for lost returns. 

3. When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not worn or damaged.